SERVICES POLICY

DELIVERY POLICY

All purchases delivered by OFF Packages and Subscription Plans are handled by email. When a customer buys products at the store or signs a plan, BRAINFLU contacts the customer via email and telephone, since our products in the store are entirely digital and made for the internet as; creation of images, digital marketing , visual arts , photographic productions , filters , effects and photos edited in personalization . Therefore, our way of delivering the product is done by email, but BRAINFLU's contact with the customer or subscriber is made via email as well as by phone.

When the customer buys a product in the store (OFF Packages), as our products are editable and digital, being; creation of images, visual arts, photographic productions and photos edited in personalization, it is in agreement that we get in touch with the client to find out how he wants us to develop the products, so the contact takes place via email and phone .

In general, after the customer's purchase and the BRAINFLU's contact with the customer for the production of the product, the product is delivered within 2 business days.

We recommend that you check the status of your order.

Being a digital product and made over the internet, delivery will be made by e-mail in which the buyer registered.

EXCHANGE, RETURN AND REFUND POLICY

PRODUCT PURCHASE

You can exchange products purchased at the store within 7 business days, once the product purchased by the store fits in; creation of images, digital marketing , visual arts , photographic productions , filters , effects and photos edited in personalization since the product has not already been published in media, social networks or other platforms on the internet.

Contact us through our service channels so that we can organize and evaluate the exchange and return.

REIMBURSEMENT

Within 10 days, the refund request (due to a return) will be sent by credit card or current account with the same title. The amount will be made available according to the rules of the client's card or bank administrator.

SIGNATURE OF PLANS

- Collection

You can purchase a Paid Subscription on plans directly from the BRAINFLU website by paying a monthly subscription fee or at some other recurring interval shown to you before your purchase; or (1) prepayment that gives you access to the BRAINFLU Service for a specific period of time ("Prepaid Period").

BRAINFLU may, from time to time, change the price of Paid Subscriptions, including recurring subscription fees, the Prepaid Period (for periods not yet paid) or the Codes, being certain to communicate any price changes to you in advance and, if so, how to accept the changes in question. Price changes will take effect at the beginning of the next subscription period, after the date of the price change. Subject to applicable law, you accept the new price by continuing to use the BRAINFLU Service, after the price change takes effect. If you do not agree to a price change, you have the right to reject the change by canceling the Paid Subscription before the price change takes effect.

If you register for a Paid Subscription, you can change your mind for any reason and receive a full refund of all amounts paid within fourteen 14 days from the day you signed up for the relevant service (the "Repentance Period" ) depending on the following:

  • If you sign up for a Test, you will agree that the Repentance Period for the Paid Subscription for which you are receiving a Test ends 14 days after you start the Test. If you do not cancel the Paid Subscription before the end of the Test, you lose your right to withdraw and authorize BRAINFLU to charge you the agreed price monthly, until you cancel the Paid Subscription.

  • If you purchase a Paid Non-Trial Subscription, you will authorize BRAINFLU to charge you automatically each month, until you cancel your subscription. You agree that the Repentance Period will be available for 14 days after your purchase, but will be forfeited when you use the BRAINFLU service during that period.

- Renovation; cancellation

Unless your Paid Subscription has been purchased for a Prepaid Period, your payment to BRAINFLU from which you purchased the Paid Subscription will be automatically renewed at the end of the applicable subscription period. If you cancel your Paid Subscription before the end of the current subscription period. The cancellation will take effect on the day after the last day of the current subscription period, and you will no longer have any services provided by BRAINFLU. If you purchased your Paid Subscription through BRAINFLU and you cancel your payment or Paid Subscription and / or terminate any of the Agreements (1) after the Repentance Period has ended (when applicable), or (2) before the end of the current subscription period, we will not refund any subscription fees already paid to us. If you wish to receive a full refund of all amounts paid to BRAINFLU before the Repentance Period ends, you must contact Customer Support. When processing any refund, we will refund the amounts using the method you used to make the payment.

USING OUR SERVICES

The BRAINFLU Service and Content are owned by BRAINFLU or BRAINFLU licensors. We grant you a limited, non-exclusive and revocable permission to make use of the BRAINFLU Service and a limited, non-exclusive and revocable permission to make personal and non-commercial use of the Content (collectively, "Access"). This Access will remain in effect, unless terminated by you or BRAINFLU. You promise and agree that you are using the BRAINFLU Service and the Content for your own personal, commercial use and that you will not redistribute or transfer the BRIANFLU Service or the Content.

All BRAINFLU brands, trade names, logos, domain names and any other BRAINFLU brand features ("BRAINFLU Brand Features") are the exclusive property of BRAINFLU or its licensors. The Agreements do not grant you any rights to use any BRAINFLU Brand Features whether for commercial or non-commercial use.

 

You agree to respect our Terms and Conditions and not to use the BRAINFLU Service, the Content or any part thereof in any way not expressly permitted by the Agreements. Except for the rights expressly granted to you in the Agreements, BRAINFLU does not grant any right, title or interest to you regarding the Spotify Service or the Content.